Cookies

What are cookies?

At www.iberdrola.ie we use cookies, which are tiny files that we store and retrieve from your devices when you browse on our website to make your experience quicker, easier and more relevant. They also help us to develop content relevant to users, and display content and advertising that is relevant to you and your interests.

Once you have provided consent to the use of cookies this will last for 6 months unless you disable them. After 6 months, we will prompt you to refresh your consent and review your cookie settings. You can manage your preferences at any time from the link to our cookies information in the website footer.

The specific purposes for which IBERDROLA and relevant third parties use cookies is described below.

What types of cookies does this website use?

The website www.iberdrola.ie uses its own and third-party cookies:

  • FIRST PARTY COOKIES: are those that are sent to your device from IBERDROLA, from whom the service you have requested is also provided.
  • THIRD PARTY COOKIES: are those that are sent to your device from third party websites.

In turn, cookies can be classified into categories, according to their purpose. These are shown below together with a brief description of what they do, whether each cookie is set by Iberdrola or a third party, and how long the cookie remains on your device.

You can find out more about how Iberdrola uses your personal information by viewing our Privacy Information Notice here.

Essential Cookies:

Essential or necessary cookies are essential for our website to work correctly and include basic functions such as identifying the session and allowing access for registered users to restricted areas. For these reasons, essential cookies cannot be disabled.

ProviderDescriptionCookie nameDuration
IberdrolaThese cookies are used to authenticate customers across the Iberdrola sites and to improve site speed and performance for customers.ib.global.iberdrola-ireland.v1_token
OneTrustThis cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category.OptanonAlertBoxClosed
This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category.OptanonConsent
Statistics Cookies:

We use statistical cookies to see how you interact with the website, gathering anonymous information during the time you browse it. The purpose of collecting this information is to make improvements to the website based on the analysis of the aggregated data.

ProviderDescriptionCookie nameDuration
Google LLCThese cookies are used to track visitor behaviour and measure site performance. This information is used to improve customer experience on our sites._gid
These cookies are used to track visitor behaviour and measure site performance. This information is used to improve customer experience on our sites._ga
These cookies are used to track visitor behaviour and measure site performance. This information is used to improve customer experience on our sites._gat
These cookies are used to track visitor behaviour and measure site performance. This information is used to improve customer experience on our sites._gclxxxx
HotjarThese cookies help us measure how users interact with our websites and to improve the customer experience._hjFirstSeen
These cookies help us measure how users interact with our websites and to improve the customer experience._hjAbsoluteSessionInProgress
These cookies help us measure how users interact with our websites and to improve the customer experience._hjIncludedInPageviewSample
These cookies help us measure how users interact with our websites and to improve the customer experience._hjIncludedInPageviewSample
These cookies help us measure how users interact with our websites and to improve the customer experience._hjIncludedInSessionSample
These cookies help us measure how users interact with our websites and to improve the customer experience._hjTLDTest
These cookies help us measure how users interact with our websites and to improve the customer experience._hjIncludedInSessionSample
These cookies help us measure how users interact with our websites and to improve the customer experience._hjid
Marketing Cookies:

Marketing or advertising cookies are used to analyse your browsing activity so that other providers (such as Facebook, Google etc) may offer you personalised advertising of our products and services that is relevant to you based on your Iberdrola website browsing profile. They are also used to limit the number of times you see an advertisement as well as to measure the effectiveness of our advertising campaign. They are placed by Iberdrola’s advertising network and they remember that you have visited our website.

ProviderDescriptionCookie nameDuration
Microsoft CorporationThese cookies are used to understand what happens after a customer clicks on an ad. This helps to serve customer more relevant ads in the future.MUID
These cookies are used to understand what happens after a customer clicks on an ad. This helps to serve customer more relevant ads in the future._uetsid
These cookies are used to understand what happens after a customer clicks on an ad. This helps to serve customer more relevant ads in the future._uetvid
FacebookThese cookies are used to improve understanding of customer engagement and show more relevant ads.fr
These cookies are used to improve understanding of customer engagement and show more relevant ads.
These cookies are used to improve understanding of customer engagement and show more relevant ads._fbp
GoogleThese cookies are used to improve understanding of customer engagement and track performance of ads.IDE
These cookies are used to improve understanding of customer engagement and track performance of ads.test_cookie
Personalisation Cookies

These cookies allow the website to remember choices you make from page to page and provide enhanced, more personal features. For instance, when using our customer support features. In order to make sure we can do this without interrupting your journey we need to use cookies.

ProviderDescriptionCookie nameDuration
IntercomWe use these cookies to enable chat features on the website. This allows us to identify the user so we can communicate with them directly.intercom-session-omj7vij8
We use these cookies to enable chat features on the website. This allows us to identify the user so we can communicate with them directly.intercom-id-omj7vij8

Through our cookie manager you can allow or block cookies; In case you want to delete your browsing data (including cookies) you can do so from the browser you are using, including third-party cookies.

Below, we provide you with information about the main browsers, but if in doubt, consult the help menu of your browser:

Microsoft edge:

Tools> Internet Options> Privacy.

Or you can access through the following link: https://support.microsoft.com/es-es/help/4468242/microsoft-edge-browsing-data-and-privacy-microsoft-privacy

Mozilla Firefox:

Tools> Options> Privacy> Use custom settings for history

Or you can access through the following link: https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-sitios-web-rastrear-predamientos

Google Chrome:

You have the instructions below: https://support.google.com/chrome/answer/95647?hl=es

Safari:

You have the instructions below: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Weborama:

https://weborama.com/es/exclusion-voluntaria/

Twitter:

https://help.twitter.com/es/rules-and-policies/twitter-cookies

Remember that certain functions may not be available after disabling 'Cookies'.

If your browser is not among the above, check the options offered by your browser.

We remind you that you can use the private browsing mode in your browser, preventing the browsing history and cookies from being saved.

In addition, Google offers an add-on for its Chrome browser, to prevent the use of Google Analytics. You can download it at the following link: https://tools.google.com/dlpage/gaoptout?hl=None

The Website also uses cookies on mobile devices. You can modify the privacy options of your device by accessing the following links, where instructions are offered to manage your preferences

IOS | Windows Phone | Chrome Mobile | Opera Mobile

Profiling

We use third-party cookies that allow profiling to be able to carry out personalised advertising based on said profile. You can find out about this aspect in the policies of third parties (click on the name of each relevant third party in the tables above).

Transfers to third countries

You can find out about transfers to third countries that, where appropriate, are made by the third parties identified in this cookie policy in their corresponding policies (click on the name of each relevant third party in the tables above).

When significant changes occur to this Cookie Policy, the user will be notified, either by means of a notice on the website, or by email for registered users. If you want more information about how we use cookies, you can send us an e-mail to contactus@iberdrola.ie